Get in Touch
We're here to help.
Really.
Real people, fast responses. Our support team is available during business hours and typically replies within 2 hours — often much sooner.
<2h
Avg. response time
98%
Issues resolved
24/7
Platform monitoring
<24h
Refund decisions
Contact Channels
Choose how to reach us.
We offer multiple ways to get support depending on the urgency and type of your request.
Responds within 2 hours
Responds within 24 hours
Business Hours
Monday – Friday
9:00 AM – 9:00 PM UTC
Saturday
10:00 AM – 6:00 PM UTC
Sunday
Emergency support only
Platform monitored 24/7 for incidents
Speed up your support
For faster resolution, include in your message:
- Your registered email address
- Transaction ID (if relevant)
- Exact error message you saw
- Approximate time of the issue
Self-Help Resources
Send us a message
Fill out the form and we'll get back to your email as fast as possible. All fields marked with * are required.
Common Topics
Most frequent support requests
Purchase not credited
If your card was charged but your balance didn't update, first wait 60 seconds and refresh. If still missing, email support with the exact timestamp and card last 4 digits.
Withdrawal not arrived
Check the withdrawal's on-chain status using the transaction hash shown in your history. Bitcoin can take up to 60 minutes during high congestion.
Gift card rejected
Double-check for typos, confirm the brand, and make sure the value entered matches the card balance. If the code was already used on another platform, it won't work here.
Can't log in
Use the Forgot Password flow on the login page. If you no longer have access to your registered email, contact support with identity details and we'll initiate a manual account recovery.
Deposit not showing up
Check the blockchain confirmation status. BTC requires 1–3 confirmations (~10–30 min), ETH requires ~15 block confirmations (~3–5 min). If confirmed and still missing, contact support with the tx hash.
Report a security issue
Found a vulnerability? Email security@cryptooutsiders.com directly. We operate a responsible disclosure program — we respond within 24 hours, fix issues promptly, and credit researchers.
Contact Security Team
